Representatives may submit personal data about you on your behalf. The form should be signed by the applicant in person, the representative for document submission has no right to sign on form. Where the processing is necessary for compliance with a legal obligation to which we are subject, the data processing is based on such legal obligation. By using our site, you confirm that you accept these terms of use and that you agree to comply with them. Perform our obligations under our mandate from our Clients; You might have some questions as you go through the visa process. Such data processing are based on the execution of the contract between TLScontact and its Client and on the compliance with legal obligations. Minors who are using any interactive service should be made aware of the potential risks to them. Contain any advertising or promote any services or web links to other sites. The information collected by cookies on our websites is used for various purposes, including the following: This helps us to improve the way our websites work, for example, by ensuring that you can find what you are looking for easily, or that our websites remain up and running. You will be contacted by our Visa Application Centre when your passport is ready for collection. These Terms of Service and the transactions resulting therefrom shall be governed by the laws applicable in the country of the TLScontact Centre where you have submitted your Service order. The Customer acknowledges that he or she has read and understood these Terms of Service and agrees to abide by them, without any reservation, either by checking the relevant box before submitting the Service order online (TLScontact Centre). 1 minute TLScontact accepts no liability for any delay in the provision of the Service caused by an event which is beyond the control of TLScontact. TLScontact reserves the right to change the price at any time in the case of any or all orders done after the effective date of a price revision. 2.6. They can also be used to recognize a users device. Before sharing any personal data we make sure that all service providers are contractually obliged to and can prove that your personal data: Name Purpose Description Storage Period If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. Provide you with additional services that you request relating to your application/service, we may in particular use your personal data to process any Added Value Services (AVS) that you request, relating to your application/service, for example a courier delivery service to ship your application documents to your address of choice; TLScontact is part of the Teleperformance Group, the worldwide leader in outsourced omnichannel customer experience management, providing excellent customer experience at every opportunity, serving governments and companies. We will hold your personal information on our systems only for as long as is necessary to provide the service. Our website is no different from other websites and uses cookies to function properly and make your browsing experience easier. Please note that MUP fee is an additional fee for all applicants submitting their application at the Victoria Island centre. To comply with legal obligations and respond to requests from government agencies, including law enforcement and other public authorities, which may include such authorities outside your country of residence; A valid e-mail address. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate. Here are the mandatory steps to apply for a Schengen visa. 6.2 Online purchase of Services from a TLScontact Centre located outside the European Union 6. SATURDAY OPENING: We are open on Saturday, 21 January 2023 and Saturday, 28 January 2023, between 08:00 and 12:00 for passport returns. Victoria Island, Lagos, Nigeria. We may make changes to our site 12. 10. Complete your application form Prepare your supporting documents Learn more about us Our government clients 18. 4. Attention: Fraud Alert. By credit/debit card; Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse; You are not permitted to use it without our approval. We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. Our call centre is available from Monday to Friday from 08:00 - 15:30. Promote violence; They shall prevail over any other version and any other conflicting document. When you arrive on our website a pop-up message will appear notifying you that our website uses cookies. Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; There are other terms that may apply to you Uploading content to our site Cookie settings in Firefox Interactive services User-generated content is not approved by us Please choose your browser and click on the respective link. TLScontact: Home page www.tlscontact.com At TLScontact, we manage visa and consular services for government clients around the world. Through the implementation of our Binding Corporate Rules you can rest assured that your personal data is protected when transferred internationally within Teleperformance Group. Please note that if you applied as part of a family group, decisions are made separately, and each person will be notified individually when their passport is ready for collection. Further information on current processing times for standard visit visas can be found here. WHAT DO WE COLLECT? Google Analytics help TLScontact to understand how visitors engage with their sites or apps. 4.1 The price is payable in full on the day the Customer books its appointment, in accordance with the procedure specified on the Website, by secure payment method: TLScontact These terms of use refer to the following additional terms, which also apply to your use of our site: You can contact us on the following number: +23417002040. 1. Who we are and how to contact us Please note that MUP fee is an additional fee for all applicants submitting their application at the Victoria Island centre. The Services may include, without limitation and depending on the nature of your application, the registration of your application, the booking of your appointment, the payment of the TLScontact Service fee (where applicable), the attendance to your appointment for the purpose of collection by TLScontact of your passport application, of your DNA sample or of your OCBE and the return of your travel document. We do not represent that content available on or through our site is appropriate for use or available in other locations. 2019 - 2023 TLScontact. Breach of the Terms of Use We will only disclose personal data that is necessary to deliver the services concerned. TLScontact will aim to respond to you within three business days, providing either a substantive response to your message or informing you of when you can expect to receive a substantive . To transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam); Do not rely on information on this site Avoid unnecessary travel, save time, and avoid the crowds by having your passport returned to you by courier. If the right of cooling off is exercised within the aforementioned period and the Service has not even started, solely the price for the Services shall be refunded to the Customer, no later than 14 days after TLScontact has received notification of the Customers decision to cancel. Please note that withdrawing your consent or failing to provide personal data described in this Privacy notice will impact and may s the processing of any services that you requested or are currently enrolled in. Cookie settings in Safari web and iOS The price paid is firm and non-revisable, displayed either in GBP or in any other applicable local currency and includes all taxes. 1. All rights reserved. Provision of services Third parties for legal reasons Too busy to come to our centre during standard opening hours? Welcome to TLScontact UK in Nigeria. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any Services you have paid for but not received. Orders We recommend that you print a copy of these terms for future reference. All disputes arising from the purchase and sale transactions entered into pursuant to these Terms of Service regarding their validity, interpretation, performance, termination, consequences and implications that cannot be resolved amicably between TLScontact and the Customer shall be referred to the courts with jurisdiction in accordance with the provisions of ordinary law applicable in the country of the TLScontact Centre where you have submitted your Service order. Business interruption, loss of anticipated savings; 8. Find out all mandatory steps to apply for a UKVI visa. If you already have an account, please login here. For more information about how long the Client keeps your personal data, please contact His Majestys Passport Office/UKVI. Send you communications and notifications concerning the status of your chosen service. Our site is made available free of charge. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. Name Purpose Description Storage Period If you feel that we have failed to deliver to this standard in any part of your contact with us, we would like to hear from you. We strongly recommend you read their privacy notices too (including the information provided in the application forms). Welcome to TLScontact UK in Nigeria. Any complaints regarding the decision made in response to your passport application, DNA testing or citizenship application should be sent solely to HM Passport Office or UKVI or DNA testing. TLScontact Data Protection Office: TLScontact and TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (hereinafter TLScontact, we, us, our) is committed to protecting the privacy of the customers who visit TLScontact websites (hereinafter Customers, you, your). We will never sell your personal data or use it in any way without your direct knowledge. You must not disclose it to any third party. This topic does not exists in this language Centre Information; Added Value Services; Address and opening hours; Application Information; Application Process; Visa Application Fees Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out herein above. TLScontact will issue the Customer with an invoice upon payment of the Service. Any equipment or network on which our site is stored; This should be the same Visa Application Centre as your appointment. The services subject to the present terms of service are provided by TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (TLScontact). TLScontact reserves the right to cancel or refuse any Service order in the event of a pending dispute with the Customer regarding the payment of a previous order. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not fool proof. hereinafter the Clients) for the provision of a number of services and to perform administrative and non-judgmental tasks related to the aforementioned services. Before sharing any personal data we make sure that all service providers are contractually obliged to and can prove that your personal data: If you wish to link to or make any use of content on our site other than that set out above, please contact us. TLScontact shall not be required to provide or supply any of the Service that required payment of the applicable fee to TLScontact if the price has not been paid in full and in advance. All rights reserved. Please choose the Visa Application Centre where you would like to submit your application. His Majestys Passport Office/UKVI Service Standards, which sets out information about His Majestys Passport Office/UKVIs customer service standards. The e-mail address is not made public and will only be used for password reset and application process updates. This step is mandatory in order to be able to register to your account. Impersonate any person, or misrepresent your identity or affiliation with any person; Welcome to the centre of Lagos Victoria Island Your partner in Nigeria for all your visa applications to Italy ADDRESS & OPENING HOURS Your Visa Application Process Here are the mandatory steps to apply for a Schengen visa Attention: Fraud Alert. For more information, click here. OVERSEAS TRANSFER OF YOUR PERSONAL DATA 3. For the best experience on our site, be sure to turn on Javascript in your browser. TLScontact is part of the Teleperformance Group, the worldwide leader in outsourced omnichannel customer experience management, providing excellent customer experience at every opportunity, serving governments and companies. 7.5 TLScontact shall also have no liability to any Customer or any other person relying on or benefiting from any application to UKVI or HMPO for any direct, indirect, punitive, incidental, special, or consequential damages or any damages whatsoever due to delay, misplacement, loss or damage of applications, passports and other documents, or due to negligence or breach of contract in connection with any application or any advice or information given in relation to any application. Cookies Policy. Where local regulations apply, you may also be required to provide evidence of Covid-19 test results or vaccination status. You may use our site only for lawful purposes. 7.3 TLScontact accepts no liability if any information provided by the Customer is inaccurate or if the documents provided by the Customer in support of the application are insufficient. To know which days and times our centre is open, please check our Address page. You can decline the use of cookies on our Website directly or you can withdraw consent at any time by changing the using browser settings, or cookie settings. Prepare your supporting documents We may pass your personal data to our third-party service providers, subcontractors and other associated organizations for the purposes of completing tasks and providing services to you on our behalf (for example to deliver your documents to you by courier). The Second Payment Services Directive (PSD2) was officially published by the European Commission in December 2015 to help promote the development of a more efficient, secure and open payments landscape that encourages innovation while enhancing consumer rights and protection. 3.1 Price of the Service fee of TLScontact We do not exclude or limit in any way our liability to you where it would be unlawful to do so. HOW LONG WE STORE PERSONAL DATA? Introduction TLScontact and TLS Contact Processing Services Limited, with share capital of NGN 10.000.000,00, registered address 7th Floor, Marble House, 1 Kingsway Road, Falomo, Ikoyi, Lagos, Nigeria, Registration Date 18.2.2014, Companies Register under number 1171732 (hereinafter "TLScontact", "we", "us", "our") is committed to protecting the privacy of the . Will never be used for any marketing purpose by the third party. Due to the nature of our business, your personal data may be transferred beyond the borders of your Country. Please enter a password of 8 to 20 characters that includes upper-case, lower-case and numbers or special characters. The Customer represents and warrants that he or she has the requisite capacity to contract and to acquire any and all of the Services offered by TLScontact. The content on our site is provided for general information only. This Client may share your personal data with an applicable governmental, regulatory, or enforcement authority for the prevention of crime or terrorism. 3. In all cases, TLScontact will provide you with a substantive . 6.1.1 The Customer is expressly advised that the right of cancelation towards TLScontact exists only for orders of Services placed exclusively via the Website.

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